What is the best description of the counselor's actions for arranging therapy for Jackie?

The counselor's actions of arranging therapy for Jackie are best described as case management. Case management involves coordinating various services and resources to support an individual's treatment and recovery needs. This process includes assessing the client's situation, understanding their needs, and connecting them with appropriate therapeutic services, which can include individual counseling or group therapy.

In this context, the counselor's role is to ensure that Jackie receives the care and support necessary for her mental health or addiction issues. By organizing and overseeing these services, the counselor facilitates a comprehensive treatment plan tailored to Jackie's specific circumstances. This approach helps to optimize the client's outcomes by ensuring that all aspects of their care are addressed.

In contrast, individual counseling refers to the direct therapeutic sessions between the counselor and Jackie, while group therapy facilitation involves leading sessions with multiple clients. Crisis intervention typically addresses immediate, acute issues rather than the broader scope of ongoing therapy arrangements. Thus, case management encapsulates the counselor's responsibilities in this scenario effectively.